The many faces of innovation at Hilton

“I woke up this morning. I went to the gym, and I got a text from the concierge: ‘We’ve noticed that you are leaving quite early for your conference. We will have a breakfast bag prepared for you. Is there anything you would like in that bag? Here is a list of things you can choose from,” said Juan Corvinos, Vice President of Development for Latin America and The Caribbean for Hilton. The concierge at the Curio hotel in South Beach, Miami, knew that Corvinos was there attending a conference. He knew because he explicitly asked the purpose of the trip and recorded the information in the hotel’s CRM, as he does with other guests. “(The concierge) knew that I […]

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Global Tourism Industry on Track for Full Recovery by 2024

The global tourism industry is set to reach, and possibly surpass, pre-pandemic levels by the end of 2024, according to the World Economic Forum (WEF). Five years post-COVID-19, the sector is experiencing a robust resurgence driven by a surge in international travel, improved air connectivity, and strong rebounds in key regions. However, global dynamics must be managed carefully to ensure stable and continuous growth. In 2023, international tourism reached 88% of its 2019 levels, a significant recovery favored by the reopening of Asian markets, as highlighted by the United Nations World Tourism Organization (UNWTO). The Middle East led the way, surpassing pre-pandemic levels by around 20%, with Europe, the Americas, and Africa following close behind at approximately 90% of their […]