Disruptive business models: Uber in Latin America

By Maria Tereza Fleury, Dean of FGV SP and professor of FGV EAESP Digital technology creates not only new products and services, it changes the rules of competition, spinning off disruptive business models that may eventually clash with local institutions. Spotify has changed the music industry, Airbnb has changed the hospitality industry and Uber is causing turmoil in the transportation industry, provoking either strong positive or negative reactions from customers and local cab drivers. Founded in San Francisco by Travis Kalanick and Garret Camp in 2009, Uber’s creators developed a mobile app that allows customers to request drivers through their smartphones. Nowadays the service is available in more than 480 cities in 70 countries around the world. The company offers the following […]

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The global tourism industry is set to reach, and possibly surpass, pre-pandemic levels by the end of 2024, according to the World Economic Forum (WEF). Five years post-COVID-19, the sector is experiencing a robust resurgence driven by a surge in international travel, improved air connectivity, and strong rebounds in key regions. However, global dynamics must be managed carefully to ensure stable and continuous growth. In 2023, international tourism reached 88% of its 2019 levels, a significant recovery favored by the reopening of Asian markets, as highlighted by the United Nations World Tourism Organization (UNWTO). The Middle East led the way, surpassing pre-pandemic levels by around 20%, with Europe, the Americas, and Africa following close behind at approximately 90% of their […]