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Latin America Techs Up

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New technologies like big data, cloud computing and social media are transforming business in Latin America. Companies are using them to boost revenues, trim costs and gain more customers. In healthcare, a call center agent can sometimes strain to decipher an emergency. A patient may not know how serious his pains may be. Gustavo Aguirre, the CIO at private health insurer Grupo Osde in Argentina, is implementing technology to ease this process. An agent taking a patient’s call will still ask questions and input what is said. Then a rules engine – software capable of inferring logical consequences from a […]
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