From Dell to Tata, global companies are expanding their call center operations in Latin America.
BY CHRONICLE STAFF
An Indian company outsourcing business to Latin America may seem like shipping coal to Newcastle. Tata Consultancy Services, Indias top outsourcing company, disagrees. It is expanding its operations throughout Latin America.
“As industry leaders, over the last 38 years, we have pioneered a successful offshore model in India," N. Chandrasekaran, TCS´ executive vice president of global sales and operations, said in a statement. "In our commitment to being a top global player we are now investing in moving this expertise to all our international locations to complete our global delivery network.”
Earlier this month, TCS opened up a training center in Montevideo, Uruguay to assist its employees in Argentina, Brazil, Chile, Colombia, Mexico, Uruguay and other countries. That follows the announcement last month that US-based Stream had acquired Costa Rican-based call center Supra Telecom for an undisclosed amount.
The expansion comes as research from Datamonitor shows that Latin America is the fastest-growing area of the world for contact centers (See Latin America: Contact Centers Expand Strongly).
Meanwhile, US-based PC giant Dell is busy operating two major contact...